For years, MSPs have been told to “automate what you can.” Ticket triage, onboarding scripts, password resets — all fair game.

But with the rise of AI-driven platforms like REWST, the conversation has changed.
We’re no longer talking about what to automate — we’re talking about how much you’re leaving on the table if you don’t.

REWST and the Rise of Workflow Automation

REWST has emerged as one of the most powerful tools for modern MSPs, enabling process automation across:

IIt doesn’t just “save time.” It frees up capacity — allowing your team to move faster, reduce human error, and focus on higher-value work.

What About AI?

AI-enhanced automation tools are taking this further.

We’re entering a world where your RMM/PSA stack will be able to:

• Predict likely ticket resolutions
• Suggest next steps for engineers
• Auto-generate client comms
• Perform triage and escalate only when needed
• Train itself on your SOPs

This isn’t wishful thinking — it’s already happening in forward-thinking MSPs.

What’s Holding Most MSPs Back?

Let’s be real. It’s not the tech.
It’s the mindset.

Too many MSPs say things like:

“Our clients are different.”
“We don’t have time to automate.”
“We tried once — it was too complex.”

The truth?
If you don’t invest in automation now, you’ll soon be competing with leaner, faster MSPs who can do more with less — and charge less while remaining more profitable.

How Adelvium Can Help

At Adelvium, we help MSPs:

✅ Identify automation opportunities
✅ Evaluate platforms like REWST
✅ Document SOPs for automation-readiness
✅ Build a roadmap that ties automation to margin, NPS, and scale

We don’t just chase shiny tools. We help you think about automation as a business enabler, not just an engineering project.

Let’s be honest:
Every MSP on the planet already knows Windows 10 is reaching End of Life in October 2025.
This is not breaking news.

The real question is:
👉 How do you get clients to take it seriously, act early, and avoid 3 months of hell later?
👉 How do you protect your margins (and your sanity) when some clients “can’t see the point of upgrading”?

Here’s a simple (and slightly battle-hardened) action plan to help.

Your Action Plan for Win 10 End of Life:

1. Let Your RMM Do the Heavy Lifting
If you’re still manually checking who’s on Windows 10, we need to have a different conversation…

• Run reports from your RMM tool — most have Windows version filters built in.

• Create a list of at-risk devices and assess hardware for Windows 11 compatibility (TPM, CPU, RAM).

• Bonus points if you set up an automatic policy that alerts you whenever a new Win10 device sneaks onto your networks.

2. Communicate Like It’s an Emergency (Because It Is)
Clients ignore boring emails.

• Personalise messages using your RMM data: “Hey Bob, your laptop serial XYZ123 won’t be supported soon.”

• Show them a risk dashboard — red is a powerful motivator.

• Talk about business risk and compliance, not “technical upgrades.”

3. Create Upgrade Plans — and Make It Easy
No one wakes up excited to refresh 47 laptops.

• Offer two options: upgrade if possible or replace if not — and keep it simple.

• Help clients budget by phasing replacements over a few months.

4. Update Your SLA Before the Fire Starts
Here’s the uncomfortable truth:
💬 “If a client chooses to stay on Windows 10 after October 2025, they’re choosing to leave the SLA party.”

• Put it in writing: unsupported devices = no guaranteed support, no guarantees on outcomes, higher ad hoc rates.

• Consider a ‘Best Efforts’ support add-on at premium pricing — but don’t make it too comfortable.

5. Offer Financing, Save Deals
Don’t let “we can’t afford it” become your clients’ excuse.

• Offer leasing or payment plans.

• Bundle device refreshes into their monthly contract.

6. Keep Clients (and Yourself) Compliant
Ignoring an unsupported Windows 10 device isn’t just risky — it could be legally and financially painful.

• Under Cyber Essentials, just one unpatched or unsupported device could cause a client to fail their certification.

• That could lead to:

  • Losing cyber insurance coverage

  • Failing supplier audits

  • Missing out on contracts that require compliance (public sector, finance, legal etc.)

Make it crystal clear to clients:
💬 “Keeping one old PC isn’t ‘saving money’ — it could cost you a contract or an insurance claim.”

Use this as another reason to drive urgency — it’s not “nice to have,” it’s business-critical.