Richard Shuker Achieves Service Leadership® SL-I & SLIQ™ Coach Certification

Richard Shuker — Thu, 16 Oct 2025 09:51:23 +0000

Empowering MSPs with world-class benchmarking and execution frameworks to accelerate performance and profitability.

We’re proud to announce that Adelvium co-founder Richard Shuker is now a Service Leadership Certified Coach, officially accredited in both the Service Leadership Index® (SL-I®) and SLIQ™ frameworks, the global standards for benchmarking and improving Managed Service Provider (MSP) performance.

Raising the Bar for MSP Leadership

Service Leadership, a ConnectWise company, has long set the industry benchmark for measuring MSP maturity and profitability. Their Service Leadership Index® allows MSPs to compare their performance across more than 80 key metrics, from gross margin to service efficiency, against Best-in-Class peers.

Through the SLIQ™ (Service Leadership Index Quality) methodology, certified coaches help MSPs translate that data into actionable improvement plans, guiding leadership teams to build stronger, more scalable businesses.

With this certification, Richard joins an exclusive group of coaches worldwide who can provide objective, data-driven insight into an MSP’s operational performance and then help implement meaningful change.

“So many MSPs work incredibly hard but don’t have a clear external benchmark for success,” says Richard. “SLIQ gives us the structure, data, and focus to show exactly what ‘great’ looks like, and how to get there.”

Turning Strategy into Action

At Adelvium, we believe strategy is only valuable when it drives measurable progress.
That’s why we combine Service Leadership’s benchmarking with structured, high-energy strategy sessions, helping leadership teams clarify priorities, define “rocks” and success metrics, and establish regular accountability rhythms using Strety, the platform we use to track goals, actions, and progress.

This approach ensures that clients not only see where they stand compared to industry leaders, they also have the cadence and visibility to move closer to Best-in-Class quarter by quarter.

What This Means for MSPs

With Richard’s certification, Adelvium clients can now benefit from:

Independent benchmarking against Best-in-Class MSPs worldwide
Objective improvement plans based on SLIQ™ maturity modelling
Facilitated strategy sessions designed to create focus and accountability
Ongoing visibility through Strety scorecards, actions, and progress tracking

Whether your goal is to accelerate growth, prepare for M&A, or improve profitability, the combination of SL-I®, SLIQ™, and structured strategy execution provides a proven roadmap.

Ready to Benchmark Your MSP?

If you’d like to understand how your business performs against industry benchmarks — and build a practical plan to move closer to Best-in-Class, we’d love to help.