The Future of Automation for MSPs: Why AI Isn’t Optional Anymore

Richard Shuker — Tue, 01 Jul 2025 15:02:17 +0000

Automation isn’t coming. It’s here.

For years, MSPs have been told to “automate what you can.” Ticket triage, onboarding scripts, password resets — all fair game.

But with the rise of AI-driven platforms like REWST, the conversation has changed.
We’re no longer talking about what to automate — we’re talking about how much you’re leaving on the table if you don’t.

REWST and the Rise of Workflow Automation

REWST has emerged as one of the most powerful tools for modern MSPs, enabling process automation across:

Ticket categorisation and assignment
Client onboarding and offboarding
Scheduled maintenance and compliance checks
Employee provisioning
Alert noise reduction
Billing reconciliation
And more…

IIt doesn’t just “save time.” It frees up capacity — allowing your team to move faster, reduce human error, and focus on higher-value work.

What About AI?

AI-enhanced automation tools are taking this further.

We’re entering a world where your RMM/PSA stack will be able to:

Predict likely ticket resolutions
Suggest next steps for engineers
Auto-generate client comms
Perform triage and escalate only when needed
Train itself on your SOPs

This isn’t wishful thinking — it’s already happening in forward-thinking MSPs.

What’s Holding Most MSPs Back?

Let’s be real. It’s not the tech.
It’s the mindset.

Too many MSPs say things like:

“Our clients are different.”
“We don’t have time to automate.”
“We tried once — it was too complex.”

The truth?
If you don’t invest in automation now, you’ll soon be competing with leaner, faster MSPs who can do more with less — and charge less while remaining more profitable.

How Adelvium Can Help

At Adelvium, we help MSPs:

✅ Identify automation opportunities
✅ Evaluate platforms like REWST
✅ Document SOPs for automation-readiness
✅ Build a roadmap that ties automation to margin, NPS, and scale

We don’t just chase shiny tools. We help you think about automation as a business enabler, not just an engineering project.

Final Thoughts

Automation isn’t just a tech decision — it’s a commercial one.
If you’re still relying on manual processes, it’s not just your efficiency that’s falling behind — it’s your profitability.

How DeepSeek is Reshaping the AI Industry and What it Means for Businesses

Richard Shuker — Mon, 03 Mar 2025 14:42:14 +0000

China’s New AI Disrupter is Causing Market Shifts – Learn How Your Business Can Leverage AI Safely

In a significant upheaval within the technology sector, the emergence of China’s AI startup, DeepSeek, has led to substantial financial losses for established AI companies, with investors witnessing a decline of over $1 trillion in stock values.

DeepSeek’s Disruptive Entry

Launched in December 2024, DeepSeek introduced an advanced AI assistant that quickly surpassed competitors like ChatGPT in popularity, becoming the top free app on the U.S. iOS App Store. Notably, DeepSeek achieved this milestone with a development cost of approximately $5.6 million, significantly lower than the investments made by Western tech giants.

Market Repercussions

The rapid success of DeepSeek has raised concerns about the technological dominance of U.S. companies. Nvidia, a leading supplier of AI semiconductors, experienced a historic 17% drop in its stock value, equating to a loss of nearly $600 billion in market capitalization. Other tech giants, including Microsoft, Alphabet (Google’s parent company), and Tesla, also faced significant declines in their stock prices.

Investor Reactions

In response to the market downturn, retail investors purchased a record $562.2 million worth of Nvidia stock, indicating a belief in the company’s long-term value despite immediate challenges.

Analyst Perspectives

While DeepSeek’s advancements have prompted a reevaluation of AI investments, some analysts suggest that the market’s reaction may be exaggerated. They argue that increased efficiency and accessibility of AI technology could lead to greater adoption, ultimately benefiting companies like Nvidia

How AI Can Be Used to Transform Businesses

While DeepSeek’s rise highlights the competitive landscape of AI, it also underscores the incredible potential AI offers to businesses. From automating processes to enhancing decision-making, AI can revolutionise the way organisations operate.

Here’s how AI can help your business

Streamline Operations: Automate repetitive tasks like data entry, customer service, or scheduling.
Boost Productivity: Use AI-driven tools to analyse large datasets and uncover insights faster than ever.
Improve Customer Experience: Implement chatbots and personalisation to engage with customers in real-time.
Enhance Security: Use AI to detect and mitigate cyber threats, keeping your business secure.
Drive Innovation: Leverage predictive analytics to make smarter decisions and identify new opportunities.

By understanding how to use AI safely and effectively, businesses can unlock its potential while minimising risks.

AI – Adelvium Ltd